This Shipping & Delivery Policy applies to the physical shipment of USB Tokens purchased for use with Digital Signature Certificates (DSCs) from eFiling Infotech. Digital Signature Certificates themselves are digital products and are delivered electronically upon approval.

1. Scope of Delivery

[Placeholder: Specify where you ship USB tokens - e.g., within India only, specific regions, etc.]

2. Shipping Charges

[Placeholder: Detail your shipping charges. Are they flat rate, variable based on location, or included in the token price? Example: A flat shipping fee of ₹X applies to all orders within India. Or, Shipping charges will be calculated at checkout based on your delivery address.]

3. Delivery Timeframes

[Placeholder: Provide estimated delivery times. Example: USB Tokens are typically dispatched within [Number] business days of DSC approval and payment confirmation. Delivery within India usually takes [Number] to [Number] business days, depending on the location.]

[Placeholder: Mention factors that could affect delivery times, e.g., public holidays, remote locations, unforeseen courier delays.]

4. Shipping Partners

[Placeholder: Mention if you use specific courier partners. Example: We partner with reputable courier services like [Courier Name 1], [Courier Name 2] to ensure timely and secure delivery.]

5. Order Tracking

[Placeholder: Explain if and how customers can track their shipments. Example: Once your USB token is dispatched, you will receive an email/SMS with the tracking ID and a link to track your shipment.]

6. Delivery Issues

[Placeholder: Address potential delivery problems.]

• [Placeholder: Undeliverable Packages: If a package is returned to us as undeliverable due to incorrect address, unavailability of recipient, etc., we will contact you to arrange for re-shipment. Additional shipping charges may apply.]
• [Placeholder: Damaged Goods: If you receive a damaged USB token, please contact us within [Number] hours of delivery with photographic evidence. We will assess the situation and arrange for a replacement if applicable.]

7. Digital Delivery of DSC

Please note that the Digital Signature Certificate itself is a digital product. Once your application is approved by the Certifying Authority, you will receive instructions via email on how to download and install your DSC onto your USB token (if purchased) or an existing token.

8. Contact Information

For any questions regarding our Shipping & Delivery Policy, please contact us at:

[Placeholder: Your contact email/phone for shipping queries.]

IMPORTANT: This is a template. You must replace the placeholder text with your specific shipping and delivery practices. Ensure clarity and manage customer expectations.